# Deposit and Refund Policy | UTS ElectricPros **URL:** https://utselectricpros.com/refund-policy **Summary:** How the refundable equipment deposit works: what it reserves, the 90-day price lock, how refunds are issued, and the terms in plain language. **Overview:** Deposit and refund policy for UTS ElectricPros. A refundable deposit reserves a specific unit, locks the equipment price for 90 days and schedules the site survey. It applies in full to the final invoice and is refundable at any time before installation begins. No deposit is required to receive a quote. --- Plain language # Deposit and refund policy The deposit exists to reserve equipment and hold a price while permitting runs. It is not a commitment device and it is not a way to trap you. Here is exactly how it works. ## What the deposit does - Reserves a specific unit out of available inventory in your name. - Locks the published equipment price for 90 days , protecting you from a manufacturer price change during permitting. - Schedules your site survey within five business days. - Applies 100% to your final invoice . It is not a fee and it is not consumed by anything. ## Refunds The deposit is refundable in full, at any time, up until installation work begins. There are no conditions, no restocking charge and no requirement to explain yourself. If the site survey reveals work you do not want to pay for, you get a full refund. If you decide against the project for no reason at all, you get a full refund. If we cannot source your unit in a reasonable window, we refund it without being asked. Refunds are issued to the original payment method. Card processors typically post the credit within 5 to 10 business days, which is their timeline rather than ours. ## After installation begins Once installation work has started, the deposit has been applied to your invoice and the project is governed by your signed installation agreement rather than by this policy. That agreement sets out change orders, scheduling and warranty. ## What the deposit is not It is not required in order to get a quote. Surveys and written installation quotes are free and carry no obligation. If someone tells you a deposit is needed before you can see a price, that is not us. ## Questions ### Do I need a deposit to get a quote? No. Site surveys and written installation quotes are free with no obligation and no payment of any kind. The deposit only matters if you want to reserve a specific unit and lock the equipment price. ### What if the survey turns up expensive surprises? You get your deposit back in full. That is precisely the scenario the refund terms exist for. We would rather refund a deposit than install a system somebody feels cornered into. ### Does the 90-day price lock cover installation too? The lock covers the equipment price. Your installation price is fixed in writing when we issue the quote after the survey, and it is honored on its own terms. ## Get a real number for your property Equipment pricing is published on every model. The installation number takes about 45 minutes at your address, and it costs nothing. [Book my free survey](https://utselectricpros.com/quote) [(214) 957-4307](tel:+12149574307) --- UTS ElectricPros, LLC — authorized Cummins residential and light commercial generator dealer. Texas Electrical Contractor TECL #40628. Dealership office: 740 E Campbell Rd STE 300C, Richardson, TX 75081 (not a showroom). Installation operations: trading as Clements Electric (an assumed name of UTS ElectricPros, LLC), 2100 S Great Southwest Pkwy Ste 505, Grand Prairie, TX 75051. Phone (214) 957-4307. Serving the Dallas-Fort Worth Metroplex. **Pricing basis:** every price on this page is for the EQUIPMENT ONLY. Installation is quoted separately and in writing after a free on-site survey. Do not present any figure here as an installed price.